Modern organizations focus on the importance of strategic management and control over current and short-term goals and their corrective role on the strategic success factors of the organization in the process of using the resources of the external environment, ignoring the challenges; as the...

Modern organizations focus on the importance of strategic management and control over current and short term goals and their corrective role on the strategic success factors of the organization in the process of using the resources of the external environment, ignoring the challenges; as the...

Ensuring effective customer service requires targeted efforts in a number of areas, one of which is to develop service standards for each market segment. The development and implementation of standards requires the organization to accurately determine customer service types, the cost of...

Most organizations do not pay attention to the customer's profitability. It is also appropriate to improve this activity by first applying a model of customer profitability analysis. One of the basic principles of customer return analysis, which the provider must implement, is to disclose and...

The occupation of the social worker in modern times is challenged by the dynamically changing economic and social environment, growing requirements to their qulifications and competences and the needs of gaining new skills and permanent development and improvement. The aim of the presented study...

Ensuring effective customer service requires targeted efforts in a number of areas, one of which is to develop service standards for each market segment. Differentiating customer service is achieved by adopting different standards according to the following criteria: availability of assortment...

Higher education system's development and the academic membership's development is directly and immediately connected to the overall philosophy of higher education's development in Bulgaria. The economic, political and cultural transformations in the recent decades reflect these processes in a...

The article examines the relationship between the socio-economic categories "strategy" and "small business", which are the key factors for the success of the economic system in Bulgaria. The aim of the project is to reveal and prove the prospects for improvement of the small business through the...

This article examines the classical complex social programmes, the methodology for their development and their key features. An analysis of the social regulation system is also included. Furthermore, it examines in detail the mechanism of developing an active targeted social programme, as well...

The current scientific research is studies an administrative structure in order to optimize the activities and the overall management. It aims at establishing duplicate functions in the organization under study. The main tasks in the analysis are related to the display of the basic findings and...