During the COVID-19 pandemic, some e-grocers began to proactively reach out to certain customers, giving them priority access to online grocery ordering. In this paper, we explore how this concept of proactively approaching customers can be implemented and leveraged in post-crisis times.We...

The network choice revenue management problem models customers as choosing from an offer-set, and the firm decides the best subset to offer at any given moment to maximize expected revenue. The resulting dynamic program for the firm is intractable and approximated by a deterministic linear...