Purpose: Banks in India are underperforming on customer-centric measures. The existing mechanisms used by Indian banks for evaluating their customer interface are efficiency measures which are limited in deciphering bank’s success in fulfilling customer needs. The purpose of this paper is to...

The picturesque hill towns of India are vulnerable to different types of natural hazards, which may cause enormous destruction during their occurrence leading to substantial loss of precious human life and resources. Hill towns are presenting undergoing tremendous developmental activity having...