Purpose: This study aimed at developing and testing a model to evaluate employee performance in Isfahan municipality. Design/methodology/approach: A mixed-method design is applied in this study. To extract the model, a semi-structured interview based on the thematic analysis approach was...

Today, the effect of the tourism industry is observed in all economic, social, cultural, and political dimensions of societies and finding innovative and creative ways to develop it has doubled the importance of research in this area. The purpose of this study is to address the effect of...

Knowledge and competency of human resources are valuable assets of an organization and human resource actions are the major tools through which organizations can exploit skills, attitudes, and behaviors of people to do their tasks and fulfill organizational purposes. The present study explores...

Purpose: The purpose of this paper is twofold: first, to revise the Kano model with a focus on one-dimensional attributes; and second, to use the revised model for categorizing and prioritizing various employee compensation strategies. Design/methodology/approach: The Kano evaluation table has...