Neue Technologien ermöglichen innovative elektronische Gesundheitsdienstleistungen (auch e-health services genannt) sowie Geschäftsmodelle, die auf neue Weise Wert kreieren, liefern und einbehalten. Allerdings scheitern viele dieser e-health services, weil sie kein ökonomisch sinnvolles...

Support of processes by appropriate Information and Communication Technology (ICT) is a key requisite to persist in an environment characterised by high specialisation and cooperative service production – also in the public sector. This paper describes a method for pattern-based semantic...

Supplier Relationship Management (SRM) plays an important role in the reduction of costs and theoptimization of performance in industrial enterprises. Despite enormous investments in innovation, the healthcare sector has not experienced fundamental change yet. However, increased market dynamics...

Purpose – In the OECD countries, hospitals face increased financial restrictions and competition. Process orientation is an essential means of remaining competitive. A wide range of theories and concepts relating to clinical process management already exists. When it comes to practical...