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Measuring service performance : practical research for better quality

Lisch, Ralf - 2014

Persistent link: https://www.econbiz.de/10010254091

Towards an efficient IS service management: the internal customers' zone of tolerance

Ribeiro, Hugo; Barbosa, Belem - In: International journal of services and operations management 28 (2017) 2, pp. 141-162

Persistent link: https://www.econbiz.de/10011859672

Scales for measuring mobile service quality : a literature review and identification of key dimensions

Heo, Jun-Yeon; Lim, Chie-Hyeon; Kim, Kwang-jae - In: International journal of services and operations management 27 (2017) 4, pp. 524-548

Persistent link: https://www.econbiz.de/10011818634

A Six Sigma approach to measure service quality in key dependencies of a government ministry

Fontalvo-Herrera, Tomás; Delahoz-Dominguez, Enrique; … - In: International journal of technology, policy and … 21 (2021) 4, pp. 317-332

Persistent link: https://www.econbiz.de/10012800979

Servqual: a multiple-item scale for measuring customer perceptions of service quality

Parasuraman, A.; Zeithaml, Valarie A.; Berry, Leonard L. - 1986

Persistent link: https://www.econbiz.de/10000767760

Assessment of quality services through linguistic variables

Batista, Deise Araújo de; Medeiros, Denise Dumke de - In: Benchmarking : an international journal ; BIJ 21 (2014) 1, pp. 28-45

Persistent link: https://www.econbiz.de/10010250550

Nurses' perception of feedback on quality measurements : development and validation of a measure

Giesbers, Suzanne; Schouteten, Roel L. J.; Poutsma, Erik; … - In: Zeitschrift für Personalforschung : ZfP 28 (2014) 3, pp. 391-398

benefit of nurses' wellbeing. The proposed relationship is assumed to be mediated by (1) nurses' attribution about management …

Persistent link: https://www.econbiz.de/10010392103

Developing and validating a multidimensional quality scale for mega-events

Lee, Jin-soo; Lee, Choong-Ki; Park, Chang-kyu - In: International journal of hospitality management 43 (2014), pp. 121-131

Persistent link: https://www.econbiz.de/10010427927

Data envelopment analysis in service quality evaluation : an empirical study

Najafi, Seyesvahid; Saati, Saber; Tavana, Madjid - In: Journal of industrial engineering international 11 (2015), pp. 319-330

Service quality is often conceptualized as the comparison between service expectations and the actual performance perceptions. It enhances customer satisfaction, decreases customer defection, and promotes customer loyalty. Substantial literature has examined the concept of service quality, its...

Persistent link: https://www.econbiz.de/10011562614

Measuring efficiency in US teaching hospitals associated with quality variables

Choi, Jeong Hoon; Oh, Dong-Hyun - In: International journal of business and systems research 12 (2018) 2, pp. 162-180

Persistent link: https://www.econbiz.de/10011960541