Purpose: Dubai’s aviation industry is one of the most leading global aviation centers with a customer centric focus and tremendous challenges. The purpose of this paper is to determine the main Airport service quality (ASQ) drivers and evaluate the perception of travelers of Dubai...

Photovoltaic solar systems are widely used as a renewable energy resource worldwide due to the numerous negative impacts of the conventional-depleted energy resources. In the context of the Middle East, the United Arab Emirates has been a pioneer in regulating renewable energy and setting annual...

Public and private organizations are striving to achieve excellence in their performance and services provided. Innovation has been at the forefront to provide new and creative ways to help public organizations achieve this. Despite the reported success, there are wide discrepancies in the...