Purpose – The bursting of the e‐bubble affected expectations with regard to mobile initiatives and willingness to invest in them very negatively. Business managers request detailed and thorough analyses prior to engaging in mobile initiatives. The paper aims to present a method, with which...

Purpose – There is a lack of efficiency when dealing with information and searching for the right content. Aims to present a procedural model which in essence is a generalized approach to terminology management, with which to build and maintain glossaries and taxonomies....

Purpose – The aim of this paper is to identify key issues and successful patterns of collaborative customer relationship management (CRM) in financial services networks. Design/methodology/approach – The study takes the form of a multi‐case analysis. Findings – The paper finds that key...

Effektives Requirements Engineering ist eine der wichtigsten Aktivitäten bei softwareintensiven Entwicklungsprojekten. Der menschen-zentrierte Ansatz des Design Thinking kann dabei die Aktivitäten des Requirements Engineering wirkungsvoll ergänzen, vor allem bei der Entwicklung von...

The use of information technology in the private household for consumers gains in importance. A whole new world of computerized home applications is already in place or under development. The market potential for the future will arise from the fact that information technology influences all...