Purpose – The purpose of this paper is to present a scale for service quality evaluation in the hospitality sector. This scale has two aims: to assess the dimensions and attributes consumers use when evaluating the quality of the service provided by hotels, and to determine what influence...

Purpose: The desired balance between human activity and environmental development and protection requires a clear and equitable distribution of responsibilities, regarding consumption and behavior toward natural and cultural resources. This paper aims to take a look at the relationship between...

Purpose: This paper aims to critically review the contributions made by the authors of the papers selected for this global trends issue and to present the main lessons for tourist organizations and destinations. Design/methodology/approach: A content analysis of the papers presented in this...

Purpose: This paper aims to introduce the papers in this issue and to explain the pertinence of the strategic question. Design/methodology/approach: A brief context for the strategic question is provided, as well as the issue alignment and a content analysis of the papers selected. Findings:...

Purpose: The purpose of this paper is to draws on the main conclusions of an International Tourism Forum Round Table discussion, attended by representatives of the main entities of the tourism sector in Portugal as well as international travel and tourism specialists. The authors identify the...

Purpose: This paper aims to introduce the papers in this issue and explain the pertinence of the strategic question. Design/methodology/approach: A brief context for the strategic question is provided, as well as the issue alignment and a content analysis of the papers selected. Findings: From...

Purpose: This paper aims to critically review the contributions made by the authors of the papers selected for this global trends issue and to present the main lessons for tourist organizations and destinations. Design/methodology/approach: A content analysis of the papers presented in this...

Investigates the environmental scanning activities of hotel chains operating in Portugal. Attitudes towards environmental scanning by companies where strategy was formalised through a formal written strategic plan (Intenders) and those companies where strategy was informally developed through a...

Discusses economic and employment patterns in Portugal as they relate to tourism and the economic downturn following linked with the SARS outbreak and international terrorism. Relates macro tourism trends to the challenges facing the tourism sector in Portugal and the specific operational issues...