Purpose: The purpose of this paper is to overcome evaluative limitations of previous studies to provide a more decisive test of the causal relationships implied in the Baldrige Criteria for Performance Excellence (CPE) using a unique data source. Design/methodology/approach: The authors employ...

Purpose – The aim of this paper is to investigate follow‐up as a salient factor in achieving results from organizational self‐assessment. Design/methodology/approach – Data were collected from 14 organizations involved in self‐assessment. Qualitative methods were used to analyze the...