Purpose – The servitization of manufacturing is a diverse and complex field of research interest. The purpose of this paper is to provide an integrative and organising lens for viewing the various contributions to knowledge production from those research communities addressing servitization....

A comprehensive, practical introduction to one of the most important new trends in manufacturing, globally The delivery of a service component as an added value when providing products, servitization is all the rage in the manufacturing sector around the world. Yet, despite the clear competitive...

Purpose – The purpose of this study is to examine a buyer's adoption of servitization and the associated implications for the relationships with its suppliers. Design/methodology/approach – The authors use the case study approach to examine the tripartite relationship between a manufacturing...

Many developing countries? governments have invested heavily in e-service projects.However, there is a lack of clear case material research, which describes thepotentialities experienced by governmental organisations. This research examines egovernmentservice projects and provides insights and...

Achieving success for ERP systems is not only concerned with deploying the technology on time and on budget but also concerned with the level of achieving targeted benefits from the system. This level of achieving targeted benefits can be managed indirectly through managing the organisational...