Purpose – The paper seeks to explore the factors that would make an impact on the corporate image of large commercial banks in Saudi Arabia through the perceptions of direct customers. It proposes an appropriate way of measuring corporate image in the Saudi banking industry through the...

Purpose: The purpose of this paper is to examine the impact of integrating ISO 9000 and total quality management (TQM) on operational performance of manufacturing organizations and their journey toward achieving world-class manufacturing (WCM) status. Design/methodology/approach: The authors...

The performance of flexible manufacturing systems, (FMS) has been one of the major topics that has attracted the attention of production and operations management (POM) researchers for the last two decades. In this paper we study the relationship between the degree of machine flexibility and the...

Examines the impact of the intensity level of computer‐based technologies (CBTs) on quality. The intensity level of CBTs is empirically‐based. The main thrust of the intensity level of CBTs is fourfold. First, the technology must, intuitively, exist. Second, it must be integrated with other...

Examines design for manufacturability (DFM) which has become of a paramount interest to academicians and practitioners as well. The emergence of advanced manufacturing and information technologies and recent managerial philosophies such as JIT, TQM have made it easier for manufacturing...

Under production economies of scale, the trade‐off between production and transportation costs will create a tendency towards a decentralized decision‐making process. First, reviews previous approaches suggested in the literature for solving the production‐ distribution problem. Then...

While the importance of SAP software in business applications and in process redesigning may have received attention recently, its effects on fostering process thinking have not been fully recognised. For example, SAP technology has facilitated a process‐oriented approach to system development...

Purpose – This paper aims to examine five distinct consumer reactions, including corporate social responsibility (CSR) awareness, consumers’ complaining, boycotting behavior, work preferences and consumer donation behavior. Design/methodology/approach – The analysis in this paper was based...