1. A figure-ground reversal -- 2. Creating working knowledge -- 3. Articulating trajectories of care -- 4. Match-making -- 5. Passing the baton, parsing the patient -- 6. Rethinking hospital organisation, rethinking nursing.

Purpose: The purpose of this paper is to analyse the socio-material practices through which organisational understanding of patients is accomplished in order to prioritise calls and mobilise emergency medical services at the gateway of the healthcare system. Design/methodology/approach: The...

Purpose: The purpose of this paper is to introduce translational mobilization theory (TMT) and explore its application for healthcare quality improvement purposes. Design/methodology/approach: TMT is a generic sociological theory that explains how projects of collective action are progressed in...

Purpose To investigate ethnographically how patient experience data, as a named category in healthcare organisations, is actively “made” through the co-creative interactions of data, people and meanings in English hospitals. Design/methodology/approach The authors draw on fieldnotes,...