Sreejesh, S.; Sarkar, Juhi Gahlot; Sarkar, Abhigyan - In: International Journal of Retail & Distribution Management 50 (2021) 1, pp. 36-54
Purpose: The purpose of this study is to empirically examine the impact of technology-enabled service co-creation on patients' service patronage behaviour in healthcare retailing. The first objective is to examine the mediating roles of spatial presence and co-presence in the relationship...