Baird, Kevin; Jia Hu, Kristal; Reeve, Robert - In: International Journal of Operations & Production Management 31 (2011) 7, pp. 789-814
Purpose – This study seeks to conduct an empirical analysis of the association between the dimensions of O'Reilly et al. 's organizational culture profile (OCP) measure with the extent of use of total quality management (TQM) practices, measured using Kaynak's four core TQM practices (quality...