Southard, Peter B.; Parente, Diane H. - In: Benchmarking: An International Journal 14 (2007) 2, pp. 161-171
Purpose – To determine the criteria for internal benchmarking candidate processes. Using those criteria, to develop a decision flowchart to employ internal or external benchmarking. To then propose a framework for implementing internal benchmarking in an organization. Finally, to use a case...