Purpose COVID 19 has had a profound effect on peoples’ activities and the use of public spaces. Before the COVID 19 pandemic urban parks, as healthy places, were of the most favorable places for urban citizens, but nowadays no vitality is found in urban parks due to the absence of people. The...

Purpose – This study seeks to examine the relationship between market orientation, service quality, and their impact towards organizational performance. Design/methodology/approach – A total of 175 sets of structured questionnaires were distributed to managers of 175 service organizations in...

Purpose – The purpose of this study is to examine the tangible and intangible benefits of two enterprises resource planning (ERP) packages namely SAP and Oracle. In particular, the operational benefits (OP), managerial benefits (MB), strategic benefits (SB), information technology (IT)...

Purpose – The purpose of this paper is to discuss the issues involved in understanding the buying behavior of Malaysian consumers, particularly in the online shopping context in relation to their lifestyles. Design/methodology/approach – This paper provides a general review of the literature...

Purpose – This study looks at the usage of the internet for personal use during office hours. The study hopes to establish whether this unauthorized usages leads to work inefficiency. Design/methodology/approach – A sample of 126 employees from the Penang Free Trade Zone area was...

Purpose – The paper aims to investigate the extent of TPM practices in Malaysian manufacturing companies, as TPM practices have been shown to lead to better performance. Design/methodology/approach – A survey was conducted in Malaysian manufacturing companies to examine the extent of TPM...