Employee surveys are an important tool for communicating messages to employees, measuring cultural and behavioral indicators, and driving organization development and change in the workplace. This chapter expands upon prior research in this area by presenting longitudinal trends in survey action...

How can managers start to change the beliefs and direction of a large organization? What is the role which team learning tools can play in making such changes possible? Illustrates the difficulties in implementing a market strategy for the introduction of ISDN‐Integrated Services Digital...

Managers and executives need to have a better framework for thinking about and understanding organizational change. Presents a summary of research, based on data from 1,840 managers and executives worldwide on the Managing Change Questionnaire (MCQ), regarding participants’ understanding of...

Purpose: The purpose of this paper is to describe a data-driven approach to driving accountability for behavior change at the individual level, i.e. the “Development Check-In” (DCI). It has become an accepted reality that 70 per cent of all organizational change efforts fail. The reasons...