Internet use by insurance firms for online sales of their products and services has been the topic of many analyses. Large consulting firms such as Price/WaterhouseCoopers, Deloitte & Touche and Booz-Allen & Hamilton have studied the so-called "lag"" experienced by the insurance industry as far...

La percée et les performances des logiciels libres incitent de plus en plus au questionnement sur leurs réelles capacités et surtout sur l'opportunité de les choisir. C'est dans cette perspective que le projet de migration vers la suite bureautique sous Linux a été lancé au...

The emergence of e-commerce has caused changes in the companies distribution policies as well as in the clients' expectations. The use of Internet to directly sell products and services to consumers has become an adopted option for a number of companies. However, some disadvantages are related...

Electronic commerce development, especially since the emergence of direct Internet sales to customers, often comes with the prevailing opinion that, in order to preserve their market share, firms must develop abilities to sell on-line. However, in practice, companies often mention the fear of...

L'intérêt pour les logiciels libres de bureautique, bien que relativement tardif par rapport à celui porté aux autres types de logiciels libres, croît très rapidement. Et ce, du fait que ce sont de grandes organisations, en particulier des administrations (municipales, régionales,...

More than ever private and public organizations are seeking strategies which would enable them to offer quality products and services to their clients while increasing their effectiveness and efficiency. At CIRANO, a team of researchers defined a framework to analyze strategies which would allow...

The implementation of large software packages is becoming increasingly common in organizations nowadays. While they can generate important benefits, these projects also entail risk. Many of these projects have caused large financial losses and have failed to realize the promised benefits. This...

Managing large software project in general, and the implementation of ERPs in particular, entails several risks. Such was project Harmonie the implementation of SAP R/3 in support of the human resources, finance, and materials management processes at Hydro-Quebec. The size of the project, along...

Notwithstanding the domain of activities where they are conducted, projects often entail risks, and risk management has been widely recognized as a success factor in project management. While several lists of risk factors have been proposed in several domains, there exists no generic tool for...

In order to cope with an increasingly difficult environment, organizations adopt more efficient and more flexible structures. These structures include delocation, divestment, strategic alliances and even the virtual organization. These modifications often seek to centre the organization on its...