Această lucrare scoate în evidenţă importanţa procesului de analiză şi soluţionare corespunzătoare a reclamaţiilor primite de către băncile comerciale de la clienţi. Reclamaţiile clienţilor trebuie privite pozitiv. Ele reprezintă vocea clientului, transmiţând un mesaj cu...

Această lucrare scoate în evidenţă importanţa implicării personalului bancar în procesul de ameliorare continuă a calităţii serviciilor oferite clienţilor. Fără implicarea angajaţilor în demersul calităţii, nici o teorie sau idee formulată şi susţinută de conducerea de vârf...

În literatura de specialitate, insuficienta abordare a problematicii convergenţei face ca legăturile dintre convergenţa reală şi cea nominală să nu fie identificate corespunzător în vederea conturării unor posibile „drumuri de urmat” pentru ţările doritoare a accede în zona...

This study offers from the beginning a survey about the institutional construction in the pre- and post-adhesion stages to European Economic and Monetary Union, about the exchange rate mechanism applied by the different countries and about convergence criteria.

The study is based on the critical observations that the competitive market forces alone are not able to assure the convergence with the developed countries. 

The study defines the three types of convergence – institutional, nominal and real ones –, the connection among them and their main measurement indicators. 

Correlation of industrial structures and their dynamics in the process of environmental degradation has become a criterion for assessing the performance of national economy, given that currently the environment as a whole, is regarded as an economic resource [1 ] .The evolution of dominance of...

The main purpose of improving and varying cost calculation methods in the machine building industry is to make them more operational and efficient in supplying the information necessary to the management in taking its decisions. The present cost calculation methods used in the machine building...

Economic activity of a country are conducted by industry, under branches and production sectors, each with special characteristics and conditions of work, which, of course, put their imprint on the organization manner of the production process By an analysis of the concept of economic efficiency...