The lack of consensus surrounding organizational learning (OL) meaning has given rise to an insufficient debate about its measurement (Easterby-Smith, Crossan and Nicolini, 2000). In spite of the extensive literature about OL, it has been given insufficient opportunity to operateusing...

This research specifies how to build and validate a Knowledge Management measurement scale. The process is based on Churchill (1979) and Devellis (1991) methodologies. The empirical study carried out in 222 Spanish firms from the Biotechnology and Telecommunications industries. As a result we...

The objective of this study is to design and validate scales for measuring several structural, non-structural and informal coordination mechanisms. The first group is primarily linked to managerial posts or specific bodies. This study focuses on the design of networks, project and development...

There is a widespread use of statistical tests to evaluate measurement scales of latent constructs in the business arena. However, the results of these tests can yield misleading conclusions regarding the validity of measurement scales. Therefore, content validity has to be considered in order...

Quality of Service and User Satisfaction in Health System form a topic with academic and managerial importance. Knowledge on variables that influence this indicator will help guide the strategies and/or actions aimed at improving service. In this sense, the goal of this article consists in...

Service quality and satisfaction are constructs that have received so much attention in marketing literature; they had been the central elements of many investigations. However, the relationship between them is not still clear. Because of it, in the present work, a model which picks up the causal...