Drawing on case study research in seven NHS Trusts, this article considers the role and management of ward managers and paramedic supervisors, focusing on their human resource management (HRM) responsibilities. In the National Health Service (NHS), these front-line managers are critical to the...

This study sets out to examine two explanations for why employees engage in organizational citizenship behaviour (OCB). The first explanation views OCB as a form of reciprocation where employees engage in OCB to reciprocate fair or good treatment from the organization. The second view is that...

It is argued that policy makers, in government especially, use crude output measures such as the link with performance to argue the case for, or more often against, employee participation. The paper considers the problems associated with the use of such crude output measures but argues that...