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Purpose <p> The purpose of the paper is to identify changes in different types of knowledge in a service outsourcing relationship as knowledge is transferred from the client to the provider, which correspond to the research question that guides the paper: ‘What are the effects on knowledge types...</p>
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Denna forskningsstudie handlar om hur affärsverksamhet, samarbetsformer och möjligheterna till lärande och kunskapsöverföring påverkas när organisationer väljer att separera delar av den interna tjänsteprocessen och lägga ut den hos fristående underleverantörer, så kallad business...
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