The authors examine the causes and consequences of complexity among the broadly economic phenomena of firms, industries and socio-economic policy. The book makes a valuable contribution to the increasingly prominent subject of complexity, especially for those whose interests include...

Within the existing literature, call centre work is defined as a combination of taylorism, emotional labour and surveillance. Yet call centres also involve new forms of customer relationship. Call centre work is abstracted from any geographical location, it can involve many people separate in...