Multi-class service systems are of increasing importance in the practical modelling world but present a significant challenge for analysis. Most results to date concerning the optimal dynamic control of such systems have assumed holding cost rates to be linear in the number of customers present....

Multi-class service systems are of increasing importance in the practical modelling world but present a significant challenge for analysis. Most results to date concerning the optimal dynamic control of such systems have assumed holding cost rates to be linear in the number of customers present....

This paper considers a Markovian model for the optimal dynamic routing of homogeneous traffic to parallel heterogeneous queues, each having its own finite input buffer and server pool, where buffer and server-pool sizes, as well as service rates, may differ across queues. The main goal is to...