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Its all in the mix: Determinants and consequences of workforce blending in call centres

Kwon, Hyunji; van Jaarsveld, Danielle - In: Human relations 66 (2013) 8, pp. 1075-1100

Persistent link: https://www.econbiz.de/10010159170

Institutional Change and the Restructuring of Service Work in the French and German Telecommunications Industries

van Jaarsveld, Danielle; de Grip, Andries; Sieben, Inge - In: European journal of industrial relations 15 (2009) 4, pp. 373-395

Persistent link: https://www.econbiz.de/10008338464

The Role of Job Demands and Emotional Exhaustion in the Relationship Between Customer and Employee Incivility

van Jaarsveld, Danielle D.; Walker, David D.; … - In: Journal of management : JOM 36 (2010) 6, pp. 1486-1505

Persistent link: https://www.econbiz.de/10008706598

Collective Representation Among High-Tech Workers at Microsoft and Beyond: Lessons from WashTech-CWA

van Jaarsveld, Danielle D. - In: Industrial relations : a journal of economy & society 43 (2004) 2, pp. 364-385

Persistent link: https://www.econbiz.de/10007806975

Gender and the Contours of Precarious Employment – Edited by Leah F. Vosko, Martha MacDonald and Iain Campbell

VAN JAARSVELD, DANIELLE D. - In: BJIR : an international journal of employment relations 49 (2011) 2, pp. 400-402

Persistent link: https://www.econbiz.de/10009015212

Compensation Management in Outsourced Service Organizations and Its Implications for Quit Rates, Absenteeism and Workforce Performance: Evidence from Canadian Call Centres

van Jaarsveld, Danielle D.; Yanadori, Yoshio - In: BJIR : an international journal of employment relations 49 (2011) 1, pp. s1

Persistent link: https://www.econbiz.de/10009029102

The Effects of Institutional and Organizational Characteristics on Work Force Flexibility: Evidence from Call Centers in Three Liberal Market Economies

van Jaarsveld, Danielle D.; Kwon, Hyunji; Frost, Ann C. - In: ILR review : a publication of the New York State School … 62 (2009) 4, pp. 573-601

Persistent link: https://www.econbiz.de/10008283222

The Effects of Institutional and Organizational Characteristics on Work Force Flexibility: Evidence from Call Centers in Three Liberal Market Economies

Jaarsveld, Danielle D. Van; Kwon, Hyunji; Frost, Ann C. - In: ILR Review 62 (2009) 4, pp. 573-601

This comparative study examines survey data from 464 call centers in the United States, 167 in the United Kingdom, and 387 in Canada to explore two questions: whether institutional differences shape employers' choices of ways to improve work force flexibility, both numerical and functional; and...

Persistent link: https://www.econbiz.de/10011127346

Gender and the Contours of Precarious Employment – Edited by Leah F. Vosko, Martha MacDonald and Iain Campbell

JAARSVELD, DANIELLE D. VAN - In: British Journal of Industrial Relations 49 (2011) 2, pp. 400-401

Persistent link: https://www.econbiz.de/10009215710

Compensation Management in Outsourced Service Organizations and Its Implications for Quit Rates, Absenteeism and Workforce Performance: Evidence from Canadian Call Centres

Jaarsveld, Danielle D. van; Yanadori, Yoshio - In: British Journal of Industrial Relations 49 (2011) Supplement 1, pp. 1-1

Persistent link: https://www.econbiz.de/10009215716