Internet telephony (IP) telephony services have been available since the 1990s. Recently, this market has shown rapid development in terms of new services offered and an impressive increase in the number of users around the globe. Such developments put IP telephony in the spotlight. This article...

This paper contributes to the discussion on how to manage knowledge in organizations. Taking a perspective which acknowledges the importance of, but does not privilege, IT as the decisive element, it reports the results of a study investigating the process of establishing as opposed to...