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Perceived controllability and service expectations: Influences on customer reactions following service failure

Choi, Sunmee; Mattila, Anna S. - In: Journal of Business Research 61 (2008) 1, pp. 24-30

Persistent link: https://www.econbiz.de/10005473699

Societal Norms, Need for Closure, and Service Recovery

Mattila, Anna S.; Choi, Sunmee - In: Journal of international consumer marketing 24 (2012) 5, pp. 356-371

Persistent link: https://www.econbiz.de/10010051506

Perceived controllability and service expectations: Influences on customer reactions following service failure

Choi, Sunmee; Mattila, Anna S. - In: Journal of business research : JBR 61 (2008) 1, pp. 24-30

Persistent link: https://www.econbiz.de/10007896312

Customer contact employees' commitment to extra-role customer service: the effect of internal service quality perception

Choi, Sunmee; Baek, Jihyun; Kang, Hayoung - In: Journal of Global Scholars of Marketing Science 23 (2013) 2, pp. 144-158

The important role of customer contact employees in creating superior customer service quality has been well demonstrated. Accordingly, extensive research has been conducted to identify antecedents of their commitment to customer service. The effect of internal service quality has been proposed...

Persistent link: https://www.econbiz.de/10010825440

Effects of a reward program on inducing desirable customer behaviors: The role of purchase purpose, reward type and reward redemption timing

Choi, Sunmee; Kim, Sooyeon - In: International journal of hospitality management 32 (2013), pp. 237-244

Persistent link: https://www.econbiz.de/10010063510

The Effect of Cross-Channel Price Dis-parity on Ethicality Evaluations and Purchase Intent: The Moderating Role of Price Frame

Choi, Sunmee; Mattila, Anna; Park, Heungsoo; Kang, Seongho - In: Journal of marketing channels : ... distribution … 16 (2009) 2, pp. 131-148

Persistent link: https://www.econbiz.de/10008233305

Marketing modeling reality and the realities of marketing modeling

Coughlan, Anne; Choi, S.; Chu, Wujin; Ingene, Charles; … - In: Marketing Letters 21 (2010) 3, pp. 317-333

Persistent link: https://www.econbiz.de/10008526555

Erratum to: Students’ conceptions about the greenhouse effect, global warming, and climate change

Shepardson, D.; Choi, S.; Niyogi, D.; Charusombat, U. - In: Climatic Change 113 (2012) 3, pp. 1097-1097

Persistent link: https://www.econbiz.de/10010848730

S&P 500 index options prices and the Black-Scholes option pricing model

Choi, S.; Wohar, M.E. - In: Applied financial economics 4 (1994) 4, pp. 249-264

Persistent link: https://www.econbiz.de/10007712669

Distribution free procedures for make-to-order (MTO), make-in-advance (MIA), and composite policies

Moon, I.; Choi, S. - In: International journal of production economics 48 (1997) 1, pp. 21-28

Persistent link: https://www.econbiz.de/10006318100