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The Critical Role of Perceived Risk and Trust in Determining Customer Satisfaction with Automated Banking Channels

Cockrill, Antje; Goode, Mark; Beetles, Andrea - In: Services marketing quarterly 30 (2009) 2, pp. 174

Persistent link: https://www.econbiz.de/10008233298

DVD pirating intentions: Angels, devils, chancers and receivers

Cockrill, Antje; Goode, Mark M. H. - In: Journal of consumer behaviour : an international … 11 (2012) 1, pp. 1-11

Persistent link: https://www.econbiz.de/10009823931

Marketing, gender and feminism: a synthesis and research agenda

Beetles, Andrea; Harris, Lloyd - In: The marketing review 5 (2005) 3, pp. 205-231

Persistent link: https://www.econbiz.de/10006013467

Mapping out the Field of Gender and Buyer-Seller Relationships: Developing a New Perspective

Beetles, Andrea; Crane, Andrew - In: Journal of marketing management : MM 21 (2005) 1, pp. 231-250

Persistent link: https://www.econbiz.de/10006960574

Online servicescapes, trust, and purchase intentions

Harris, Lloyd C.; Goode, Mark M. H. - 2010

Purpose - The purpose of this paper is to present and discuss a conceptual model of purchase intentions, trust, and e-servicescape that presents online physical environments as comprising three dimensions. It aims to develop and extend existing research into physical service environments through...

Persistent link: https://www.econbiz.de/10009468983

Servicescape matters - or does it? The special case of betting shops

Cockrill, Antje; Goode, Mark; Emberson, Daniel - In: Marketing intelligence & planning 26 (2008) 2-3, pp. 189-206

Persistent link: https://www.econbiz.de/10008056067

Cockrill, Antje; Liu, Yang - In: Journal of retailing and consumer services 20 (2013) 3, pp. 263-271

Persistent link: https://www.econbiz.de/10010108818

Servicescape matters - or does it? The special case of betting shops

Cockrill, Antje; Goode, Mark; Emberson, Daniel - In: Marketing intelligence & planning 26 (2008) 2, pp. 189-206

Persistent link: https://www.econbiz.de/10007993470

Multi-skilling in small- and medium-sized engineering firms: Evidence from Wales and Germany

Scott, Peter; Cockrill, Antje - In: The international journal of human resource management 8 (1997) 6, pp. 807-824

Persistent link: https://www.econbiz.de/10007364343

The Bluetooth Enigma: Practicalities Impair Potential — Awareness is High. Can Usage Be Higher?

Cockrill, Antje; Goode, Mark M; White, Amy - In: Journal of advertising research 51 (2011) 1, pp. 298-313

Persistent link: https://www.econbiz.de/10008993741