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BOOK REVIEWS - Managing Business Processes: BPR and Beyond

Armistead, Colin; Rowland, Philip - In: Interfaces : the INFORMS journal on the practice of … 28 (1998) 5, pp. 139

Persistent link: https://www.econbiz.de/10006302404

Book Review - Management Business Processes -- BPR and Beyond

Armistead, Colin; Rowland, Philip; Huemann, Martina - In: International journal of project management : the … 17 (1999) 3, pp. 205

Persistent link: https://www.econbiz.de/10006196009

Managing Business Processes; BPR and Beyond

Armistead, Colin; Rowland, Philip; Delany, Mike - In: Technovation : the international journal of … 17 (1997) 10, pp. 599

Persistent link: https://www.econbiz.de/10006850555

OPA '90

Rowland, Philip - In: Lloyd's shipping economist (1994), pp. 10-13

Persistent link: https://www.econbiz.de/10006868155

The essence of business process re-engineering

Peppard, Joe; Rowland, Philip - 1995

Persistent link: https://www.econbiz.de/10004304947

Partnerships in the provision of services by multi-agencies: four dimensions of service leadership and service quality

Armistead, Colin; Pettigrew, Paul - In: Service Business 2 (2008) 1, pp. 17-32

Persistent link: https://www.econbiz.de/10008515353

Scenarios for future service encounters

Kiely, Julia; Beamish, Neal; Armistead, Colin - In: The Service Industries Journal 24 (2004) 3, pp. 131-149

This article develops research-based scenarios of future service encounters. Views from senior customer service directors in 14 major service companies regarding future service encounters and future roles and capabilities of customer service professionals were gathered. This was considered in...

Persistent link: https://www.econbiz.de/10010620494

Strategic Business Process Management for Organisational Effectiveness

Armistead, Colin; Pritchard, Jean-Philip; Machin, Simon - In: Long range planning : LRP ; international journal of … 32 (1999) 1, pp. 96-106

Persistent link: https://www.econbiz.de/10007341200

A Framework for Practising Knowledge Management

Armistead, Colin; Meakins, Magda - In: Long range planning : LRP ; international journal of … 35 (2002) 1, pp. 49-72

Persistent link: https://www.econbiz.de/10005889554

Knowledge Management - Information Overload -- It's time to face the problem - This paper discusses research being carried out at Bournemouth University's Centre for Organisational Effectiveness to identify systemic issues associated with information overload.

Baldacchino, Kim; Armistead, Colin; Parker, David - In: Management services : journal of the Institute of … 46 (2002) 4, pp. 18-19

Persistent link: https://www.econbiz.de/10006560720