[Abstract]: IT Service management standards such as the IT Infrastructure Library (ITIL), and now ISO/IEC 20000, are of increasing importance to organisations around the globe. These standards provide guidance and tools for effective management and control of IT service delivery. Academics have...

This paper principally reviews developments in utilising geographic information technology (GIT) to create a flexible, IT rich learning environment which is more conducive to current student life styles. It stresses the importance of student congregations within a successful learning...

Consumer trust is widely heralded as an essential element for the success of electronic commerce, yet the concept itself is still clouded in confusion by the numerous definitions and points of view held across multiple disciplines. It is the aim of this paper to synthesise the viewpoints from...

Many IS scholars argue that global organizations need to understand cultural differences if they are to successfully deploy information technology. We agree that an understanding of cultural differences is important, but suggest that the concept of “national culture†that has tended to...

A growing body of knowledge is being accumulated in the area of global information management (GIM). Research in this area has grown significantly in the 1990s. Not only are established IS journals publishing an increasing amount in this area but there are now specific journals devoted to the...

With the increasing popularity of electronic commerce, businesses are starting to recognise that developing a good virtual community can help to generate more profits. Virtual communities can be an instrument for building relationships with customers, and retaining customers’ loyalty. Of...

This investigation examines the motivating factors associated with voluntary turnover decisions of information systems (IS) professionals within the context of two different cultures—Singapore and New Zealand. The narrative inquiry approach was employed to interview 35 IS professionals....