This paper presents a theoretical and empirical analysis of the effects of no fault automobile insurance on accident rates. As a mechanism for compensating the victims of automobile accidents, no fault has several important advantages over the tort system. However, by restricting access to tort,...

This research poses the following basic research question: What is the value of emotional and informational responsiveness in service interactions and what are their antecedents? Through a cross-sectional study of 250 service interactions, this dissertation provides evidence regarding individual...