Service has traditionally been a forceful competitive tool in grocery retailing. Lately discount stores has proven to be a winning concept within North European grocery re-tailing and this has evoked a renewed interest in service quality and grocery retailing. The overall aim of this study is to...

Based on a case study of managers in a large, international knowledge-intensive company this paper suggests a rethinking of leadership, taking the mundane, almost trivial, aspects of what managers/leaders actually do seriously. In the study interviewed managers emphasized the importance of...

In this paper a framework for investigating and understanding how boards of directors respond to changes in the national pattern of corporate governance based on institutional theory is developed. The framework is applied on boards of Swedish publicly listed companies in 1994 and 1999. We...

Despite the great interest in organizational identity, empirical studies are relatively rare. As yet, there have been no major comparative case studies of this phenomenon. Single case studies have yielded in-depth understanding of the process of identity construction in specific organizations,...

The market orientation literature distinguishes between market driven and market driving approaches. Although, most of the companies provided as examples of the latter approach have strong corporate brands, the corporate brand and associated brand values have not previously been considered as a...