This paper explores a technique for developing a conference (or class) schedule that maximizes the servicing of participant requests for sessions. Data regarding participant interests are collected before the time the schedule is generated. The problem contains two principal parts: (1) to...

The aim of this quantitative study is to undertake empirical research investigating the nature and magnitude of the determinants of re-purchase intentions from the point of view of service performance and post purchase perceptions. A theoretical model linking service quality issues and...

Although consumers value respect and expect to be respected by providing firms (Daskou et al., 2004) it appears that some industries (i.e., telecommunications as per Vittore (2001) fail to apply respect for the customer. In an effort to address the utility of recognising, appreciating and...