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F INFORMATION COMMERCE & TECHNOLOGY - Optimal design of a data-offload network - Fe:160

Shortle, John F.; Dietz, Dennis C.; Katz, Paul A.; … - In: Operations research, Management science : OR MS ; the … 42 (2002) 5, pp. 569-572

Persistent link: https://www.econbiz.de/10006508178

ARTICLES - U S WEST Implements a Cogent Analytical By following the model's recommendations Model for Optimal Vehicle Replacement for replacing vehicles, the company expects an annual benefit of more than (USD)13 million.

Dietz, Dennis C.; Katz, Paul A. - In: Interfaces : the INFORMS journal on the practice of … 31 (2001) 5, pp. 65-73

Persistent link: https://www.econbiz.de/10006270345

SPECIAL SECTION: WAGNER PRIZE PAPERS - Optimal Design of a Data-Offload Network Qwest Communications International saves an estimated (USD)1.5 million over manual designs and reduces expected call blocking by 25 percent using an integer programming model to optimize the locations and capacities of offload equipment.

Shortle, John F.; Dietz, Dennis C.; Katz, Paul A.; … - In: Interfaces : the INFORMS journal on the practice of … 31 (2001) 5, pp. 4-12

Persistent link: https://www.econbiz.de/10006270350

Replicative Use of an External Analytical Model in Simulation Variance Reduction

Irish, Thomas H.; Dietz, Dennis C.; Bauer Jr, Kenneth W. - In: IIE transactions / Institute of Industrial Engineers, … 35 (2003) 9, pp. 879-894

Persistent link: https://www.econbiz.de/10006169369

Modified goodness-of-fit tests for the inverse Gaussian distribution

Gunes, Huseyin; Dietz, Dennis C.; Auclair, Paul F.; … - In: Computational Statistics & Data Analysis 24 (1997) 1, pp. 63-77

Persistent link: https://www.econbiz.de/10005130674

Practical scheduling for call center operations

Dietz, Dennis C. - In: Omega 39 (2011) 5, pp. 550-557

A practical spreadsheet-based scheduling method is developed to determine the optimal allocation of service agents to candidate tour types and start times in an inbound call center. A stationary Markovian queueing model with customer abandonment is employed to determine required staffing levels...

Persistent link: https://www.econbiz.de/10008869818

A mathematical programming approach to key-based election analysis

Dietz, Dennis C. - In: Operations research letters 34 (2006) 4, pp. 405-411

Persistent link: https://www.econbiz.de/10007259673

Practical scheduling for call center operations

Dietz, Dennis C. - In: Omega : the international journal of management science 39 (2011) 5, pp. 550-558

Persistent link: https://www.econbiz.de/10008842808