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Schneider, Benjamin; Bowen, David E. - 1995

Persistent link: https://www.econbiz.de/10004310103

Modeling the Human Side of Service Delivery

Schneider, Benjamin; Bowen, David E. - In: Service Science 1 (2009) 3, pp. 154-168

We present an open systems model that describes the processes and systems whose cumulative effects shape the human side of service delivery. The human side of service delivery, we believe, has received less attention in the service science literature than the more technical side. The open...

Persistent link: https://www.econbiz.de/10010990699

The Service Organization: Human Resources Management Is Crucial

Schneider, Benjamin; Bowen, David E. - In: Organizational dynamics : a quarterly review of … 21 (1993) 4, pp. 39-52

Persistent link: https://www.econbiz.de/10006148237

Winning the Service Game

Schneider, Benjamin; Bowen, David E.; Lake, Dale G. - In: Human resource management 34 (1995) 3, pp. 463-466

Persistent link: https://www.econbiz.de/10007334168

An interactionist perspective on organizational effectiveness

Schneider, Benjamin - In: Organizational effectiveness : a comparison of multiple …, (pp. 27-54). 1983

Persistent link: https://www.econbiz.de/10002785169

Interdisciplinary study of service: Some progress, some prospects

Bowen, David E. - In: Journal of Business Research 20 (1990) 1, pp. 71-79

Persistent link: https://www.econbiz.de/10005474144

Service Breakthroughs: Changing the Rules of the Game

Heskett, James L.; Sasser Jr, W.Earl; Hart, Christopher W.L. - In: Human resource management 33 (1994) 1, pp. 169-172

Persistent link: https://www.econbiz.de/10006686322

Understanding HRM-Firm Performance Linkages: The Role of the "Strength" of the HRM System

Bowen, David E.; Ostroff, Cheri - In: The Academy of Management review : AMR 29 (2004) 2, pp. 203-221

Persistent link: https://www.econbiz.de/10006718483

The Role of Human Resource Management: An Exploratory Study of Cross-Country Variance

Bowen, David E.; Galang, Carmen; Pillai, Rajnandini - In: Human resource management 41 (2002) 1, pp. 103-122

Persistent link: https://www.econbiz.de/10006655125

Management Theory and Total Quality: Improving Research and Practice Through Theory Development

Dean Jr, James W.; Bowen, David E. - In: The Academy of Management review : AMR 19 (1994) 3, pp. 392-418

Persistent link: https://www.econbiz.de/10006743073