The paper identifies several characteristics of the socio-cultural environment and anternal work culture of organisations in developing countries, and discusses the reasons why such characteristics have facilitating or constraining effects on the installation and implementation of the...

This paper emphasizes the need to understand the precise way in which culture influences the effectiveness of the organisation's human resource management (HRM) practices. For this purpose, it first describes the findings of a series of conceptual and empirical studies that explain why a set of...

Whilst hotel management's rhetoric encourages staff to provide the best possible service by satisfying customers' needs, front line staff find themselves bearing the brunt of any abusive and sexual behaviour from customers. This article analyses the experience of harassment of hotel workers by...