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Comparing culture, quality management, and CRM systems: a study of managers in the US and mainland China

Hartman, Sandra J.; Fok, Lillian Y.; Li, Jing; Fok, Wing - In: International journal of management and decision making … 7 (2006) 5, pp. 508-524

Persistent link: https://www.econbiz.de/10007377949

Jobs and People in a Total Quality Management Environment: A Survey of Academicians and Practitioners

Patti, Anthony L.; Hartman, Sandra J.; Fok, Lillian; … - In: International journal of management 18 (2001) 3, pp. 359-368

Persistent link: https://www.econbiz.de/10006977057

A study of green movement perceptions and behavioural intentions

Li, Jing; Hartman, Sandra J.; Zee, Susan M.L. - In: International Journal of Sustainable Economy 1 (2009) 2, pp. 133-143

In this study, we discuss the development of an instrument to examine subjects' awareness of and intentions to behave in accordance with what has become known as the 'green movement'. Environmental friendliness and sustainability are the major concerns of green products, green manufacturing and...

Persistent link: https://www.econbiz.de/10005078534

A study of green movement perceptions and behavioural intentions

Li, Jing; Hartman, Sandra J.; Zee, Susan M.L. - In: International Journal of Sustainable Economy 1 (2009) 2, pp. 133-143

Persistent link: https://www.econbiz.de/10008539472

Relationships among quality management, IS use and organizational performance in the health care and non-health care setting

Hartman, Sandra J.; Fok, Lillian Y.; Fok, Wing M.; Li, Jing - In: Total quality management 13 (2002) 7, pp. 927-944

Persistent link: https://www.econbiz.de/10007164132

Procedural and Distributive Justice: Examining Equity in a University Setting

Hartman, Sandra J.; Yrle, Augusta C.; Galle Jr, William P. - In: Journal of business ethics : JOBE 20 (1999) 4, pp. 337-352

Persistent link: https://www.econbiz.de/10006913925

Management Style as an Element of Management Development Programmes: Is It Worth the Trouble?

Fok, Lillian Y.; Crow, Stephen M.; Hartman, Sandra J.; … - In: The journal of management development 13 (1994) 9, pp. 25-33

Persistent link: https://www.econbiz.de/10006945810

Differences between managers and line employees in a quality management environment

Patti, Anthony L.; Fok, Lillian Y.; Hartman, Sandra J. - In: International journal of quality & reliability management 21 (2004) 2-3, pp. 214-230

Persistent link: https://www.econbiz.de/10006366617

Differences between managers and line employees in a quality management environment

Patti, Anthony L.; Fok, Lillian Y.; Hartman, Sandra J. - In: International journal of quality & reliability management 21 (2004) 2, pp. 214-230

Persistent link: https://www.econbiz.de/10006367296

Human factors affecting the acceptance of total quality management

Fok, Lilian Y.; Hartman, Sandra J.; Patti, Anthony L.; … - In: International journal of quality & reliability management 17 (2000) 6-7, pp. 714-729

Persistent link: https://www.econbiz.de/10006383781