In this paper we demonstrate the methodology we used to build a model of a one-stop public administration. We began with a field study, studying a large public administration and surveying citizens. Having gathered field data, we processed it using summary cards and class descriptions that...

In this case study we compare three process modelling techniques in order to find common concepts and to identify significant differences. We base this comparison around three general questions: - What are the objectives of the organisation? - Who is doing what with which resources? - How does...

ThinkData is an interactive service for raising awareness on data protection and transparency in the organisational context. Originating from a study carried out by an interdisciplinary work group as part of a think tank on services science and innovation (ThinkServices). ThinkData allows its...

In previous research work we defined a conceptual model of a one-stop public administration and we created a prototype to illustrate it. In parallel we participate in a European research project that is developing an integrated e-government platform. In order to do so the project consortium...

In this paper, we shed light on the selection of the benefi ciaries from the French competitiveness cluster policy which was launched in 2005 and extended to 2012. We disentangle the selection and self-selection eff ects, as emphasized in the theoretical literature on regional and industrial...

Will employment instability be the employment pattern tomorrow? Many studies support this view which is first discussed on the basis of various statistical studies already carried out. A general trend of employment instability is not proved to be true by statistical data. These data show that...