With the increasing importance of customer service in sustaining competitive advantage, one of the challenges before the organizations is how to motivate their employees to perform desired emotional labor during customer interactions. The present study examines the linkage between perceived...

A problem in joint ventures between U.S. and Asian firms is that cultural differences impede the smooth resolution of conflicts between managers. In a survey of young managers in the U.S., China, Philippines, and India we find support for two hypotheses about cultural differences in conflict...

Women’s career development in organizations is oftn different from that of men. Although competent women, like competent men aspire for top positions of leadership in organizations, such positions often elude them. This is because the dual role responsibility of women in the work and home...

An increasing number of Indian women are joining managerial ranks, yet very few studies have been carried out to empirically assess people’s attitudes towards women managers. This paper reports results of a study of attitudes towards women managers in banks. Data were collected from 65 female...

With an increasingly significant role being played by the voluntary sector in the country in addressing age-old problems of poverty, illiteracy and exploitation, there is a greater need to understand the processes of emergence and growth of organizations in this sector. A considerable number of...

This report is the outcome of a study of Society for Integrated Development of Himalayas (SIDH), a social change organisation working in the Jaunpur block of the Tehri Garhwal district in Uttar Pradesh. This is sequel to an earlier study carried out in 1992 which documented the emergence of...

The present study was undertaken to find out whether different influence tactics are evaluated the same way, or differently, in downward and upward exercise of influence; whether appropriateness and effectiveness constitute two different dimensions of evaluation; and whether the sex of the...

Although as an organizational phenomenon political behaviour has started attracting considerable research, most studies approach it in a segmented fashion. The present paper proposes and integrated model for understanding the dynamics of political behaviour. Beginning with an exposition of the...

The objective of this study was to understand the priority attached to tuberculosis in India by the major stakeholders in the National Tuberculosis Programme, to explore the underlying factors, and to suggest illustrative steps to enhance the effectiveness of the programme delivery. Major...