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E: DECISIONS AND FORECASTING - Process variation as a determinant of bank performance: Evidence from the retail banking study

Frei, Frances X.; Kalakota, Ravi; Leone, Andrew J.; … - In: Operations research, Management science : OR MS ; the … 40 (2000) 4, pp. 441-444

Persistent link: https://www.econbiz.de/10006515441

Process Variation as a Determinant of Bank Performance: Evidence from the Retail Banking Study

Frei, Frances X.; Kallakota, Ravi; Leone, Andrew J.; … - In: Management science : journal of the Institute for … 45 (1999) 9, pp. 1210-1220

Persistent link: https://www.econbiz.de/10006096507

Process Variation as a Determinant of Bank Performance: Evidence from the Retail Banking Study

Frei, Frances X.; Kallakota, Ravi; Leone, Andrew J.; … - In: Management science : journal of the Institute for … 45 (1999) 9, pp. 1210-1220

Persistent link: https://www.econbiz.de/10006096514

Process Variation as a Determinant of Bank Performance: Evidence from the Retail Banking Study

Frei, Frances X.; Kallakota, Ravi; Leone, Andrew J.; … - In: Management science : journal of the Institute for … 45 (1999) 9, pp. 1210-1220

Persistent link: https://www.econbiz.de/10006096521

Simon Report on Online Retail Banking : A Survey of Strategy, Technology, and Management Issues

Frei, Frances X. - 2014

This paper surveys the changing dynamics, banking technology, and management challenges in the nascent online banking industry. The paper presents four models of online banking that are being used in the industry. The paper also examines the critical role of aligning internal processes,...

Persistent link: https://www.econbiz.de/10012753051