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Lei, Pui-Wa
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Lei, Pui-Wa
- In:
Psychometrika
69
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2004
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pp. 319-321
Persistent link: https://www.econbiz.de/10005603043
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Knowledge management in service encounters: impact on customers' satisfaction evaluations
Guchait, Priyanko
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Namasivayam, Karthik
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Lei, Pui-Wa
- In:
Journal of knowledge management
15
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2011
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pp. 513-528
Persistent link: https://www.econbiz.de/10009014136
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