AbstractThe following sections are included:SummaryBackgroundThe New Zealand Survey: Characteristics of Participating OrganizationsResultsTechnology adoption, infrastructure and budget trendsInternal organizationCustomer touchpointsCustomer view integration and customer segmentationCRM function...

Modeling is a powerful tool for managing complexity in problem solving. Problem solvers usually build a simplified model of the real world and then use it to generate a solution to their problem. To date, however, little is known about how people actually behave when building a model. This study...

Supply chains are complex systems, and the decision making and support processes for the development and management of such multifaceted entities are quite challenging. In order to become sustainable, supply chains are well advised to improve their business processes continuously and strive for...

The article looks at the differences between “digital natives” and “digital immigrants.” Digital natives are the new generation of young people born into the digital age, while “digital immigrants” are those who learnt to use computers at some stage during their adult life. Whereas...