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Approach for measuring health-related quality management

Lagrosen, Yvonne; Bäckström, Ingela; Wiklund, Håkan - In: The TQM journal : the international review of … 24 (2012) 1, pp. 59-72

Persistent link: https://www.econbiz.de/10009817500

A Process Towards Societal Value within a Community-Based Regional Development Project

Åslund, Anna; Bäckström, Ingela - In: Quality Innovation Prosperity 16 (2012) 2

Processes, activities and tasks of a community-based area development project are described. The main process has been used three times and a model is presented. An earlier developed process map has been verified. The description of the project can help other communities to plan development...

Persistent link: https://www.econbiz.de/10010990726

The effects of quality management - a survey of Swedish quality professionals

Lagrosen, Yvonne; Lagrosen, Stefan - In: International journal of operations & production … 25 (2005) 9-10, pp. 940-952

Persistent link: https://www.econbiz.de/10006811497

The effects of quality management - a survey of Swedish quality professionals

Lagrosen, Yvonne; Lagrosen, Stefan - In: International journal of operations & production … 25 (2005) 10, pp. 940-952

Persistent link: https://www.econbiz.de/10006811776

Quality configurations:a contingency approach to quality management

Lagrosen, Stefan; Lagrosen, Yvonne - In: International journal of quality & reliability management 20 (2003) 6-7, pp. 759-773

Persistent link: https://www.econbiz.de/10006368096

Quality configurations:a contingency approach to quality management

Lagrosen, Stefan; Lagrosen, Yvonne - In: International journal of quality & reliability management 20 (2003) 6-7, pp. 759-773

Persistent link: https://www.econbiz.de/10006369178

Exploring service quality in the health and fitness industry

Lagrosen, Stefan; Lagrosen, Yvonne - In: Managing service quality : MSQ ; an international journal 17 (2007) 1, pp. 41-53

Persistent link: https://www.econbiz.de/10007598884

Management of service quality - differences in values, practices and outcomes

Lagrose, Stefan; Lagrosen, Yvonne - In: Managing service quality : MSQ ; an international journal 13 (2003) 5, pp. 370-381

Persistent link: https://www.econbiz.de/10007158098

Trust and quality management: Perspectives from marketing and organisational learning

Lagrosen, Stefan; Lagrosen, Yvonne - In: Total quality management & business excellence : an … 23 (2012) 1, pp. 13-27

Persistent link: https://www.econbiz.de/10009822885

Quality management and health: a double connection

Lagrosen, Yvonne; Bõckstr÷m, Ingela; Lagrosen, Stefan - In: International journal of quality & reliability management 24 (2007) 1, pp. 49-61

Persistent link: https://www.econbiz.de/10007772538