In consequence of the popularity of family video recorders and the surge of Web 2.0, increasing amounts of videos have made the management and integration of the information in videos an urgent and important issue in video retrieval. Key frames, as a high-quality summary of videos, play an...

This study examines the concept of customer value based on the views shared by service firms and their consumers. Using qualitative and quantitative approaches, the study reveals customer satisfaction and retention as outcomes of front-line service employees' value delivery practices. Our...