Ambulance diversion (AD) is used by emergency departments (EDs) to relieve congestion by requesting ambulances to bypass the ED and transport patients to another facility. We study optimal AD control policies using a Markov Decision Process (MDP) formulation that minimizes the average time that...

We present a new hybrid approach to interactive evolutionary multi-objective optimization that uses a partial preference order to act as the fitness function in a customized genetic algorithm. We periodically send solutions to the decision maker (DM) for her evaluation and use the resulting...

This study considers decisions in workforce management assuming individual workers are inherently different as measured by general cognitive ability (GCA). A mixed integer programming (MIP) model that determines different staffing decisions (i.e., hire, cross-train, and fire) in order to...