identify the type of benefits from the relationship with major influence in customer satisfaction and loyalty towards the … benefits as an antecedent of customer satisfaction, and the effect of the latter on customer loyalty. … organization in terms of customer loyalty for four types of retailing activities. As result, we observe the role of confidence …

face an increasingly competitive environment. In this context, university image, satisfaction, identification and loyalty … endeavours a general objective: to analyse the influence of university image, satisfaction and graduated …-university identification on graduate loyalty. After reviewing specific literature, three hypotheses are proposed, linking these constructs with …

relationship quality and customer loyalty from an empirical analysis in the context of changing trends in food and grocery … retailing. This study seeks to investigate the influence of relationship marketing cornerstones viz., Customer Satisfaction … relationship quality and behavioural outcomes such as customer loyalty. The study further examines an influence of the relationship …

' experience at a ski resort and how these emotions drive customers' satisfaction. Two quantitative studies are conducted in the … consumption emotions and satisfaction. Emotions related to "surprise" play no significant role in the evaluation of the ski resort …