Organizations need to share and acquire new information to sustain competitive advantage in complex environment. They communicate through IT-based integrated systems to fasten communication and knowledge sharing for the creation of innovative products. Firms are, thus, extending their operations...

This paper presents the findings of a long-term scientific research about the role of the after-sales services as a major player in both the supply and value chain. Through an investigation in an epistemological and ontological manner about the innovation and business processes, the...

This study focuses on the roles of after-sales services in the automaker innovation process and on the importance of specific structures creation to facilitate their knowledge integration in the innovation process. The analysis of an inter-organizational strategic community (SC) for new products...