The research described in this article is motivated by the need to provide models and frameworks that would guide online web-stores in their platform provisioning and customer retention. The authors propose the e-tailer Platform Functionality Model (ePFM) for modelling the requirements of...

The research reported in this paper outlines the construction and utilisation of a diagnostic tool for performing what we call a material knowledge audit in an enterprise of medium complexity. The tool was developed by adapting some of the more applicable techniques suggested in the literature...