This paper suggests a framework for operations managers to use in making focus decisions in professional services. This framework is supported empirically from data from the health care industry using three types of data: (1) industry statistics, (2) case studies, and (3) questionnaire surveys....

In this study, we investigate the impact of the seaport on host city’s economic development. Based on data from 41 major port cities in China over the period 2003–2010, our econometric analysis shows that port cargo throughput has a positive effect on the economic growth of the host city. In...

Price competition for retailers has been extensively studied in the literature assuming the objective of (expected) profit maximization. In this paper, we make a major contribution by studying price competition for retailers with both profit and revenue targets. Consequently, each retailer...

In the retail industry, stockouts have a significant effect on a firm׳s profitability. When a stockout takes place, retailers often apply one of two strategies to resolve the issue – placing an emergency order with their supplier or arranging a lateral transshipment with a nearby partner...

Manufacturers have increasingly instituted widespread mail-in rebate programs in recent years. Two primary purposes for rebates are to: (1) more directly impact consumer demand by reducing net retail price, and (2) capitalize on consumers' slippage behavior because not all consumers who intend...